ACCOUNT & DATA CONTROL

Your account.
Your choice.

You can request deletion of your Dolphin Cash account and associated information through this website without reinstalling the app.

  • okOnline request route
  • okIdentity-protected process
  • okClear retention explanation

Account deletion

A clear, protected request process.

  • Request01
  • Verify02
  • Complete03
HOW IT WORKS

Three clear steps

Deletion requests are verified before processing to help protect accounts from unauthorised changes.

01

Submit your request

Provide the registered mobile number associated with the Dolphin Cash account.

02

Verify account ownership

Additional information or an OTP may be requested through an official channel to protect your account.

03

Review and completion

The request is reviewed, applicable retention duties are identified and you are notified when processing is complete.

BEFORE YOU CONTINUE

What account deletion
means

After a verified request is completed, you may no longer be able to sign in or access account history through Dolphin Cash.

  • 01

    Account access ends

    Your account is closed after the request is verified and completed.

  • 02

    Some records may be retained

    Information may be kept where required for legal, regulatory, fraud-prevention, dispute or record-keeping duties.

  • 03

    Active obligations remain

    Deleting an account does not cancel an outstanding agreement, repayment obligation, dispute or lawful record requirement.

  • 04

    Processing requires verification

    Identity checks help prevent another person from deleting your account without permission.

Read the full Privacy Policy
ONLINE REQUEST

Request account deletion

Complete the details below so the account can be located and the request can be verified.

Preview form: no information entered here is transmitted or stored. Connect the verified support endpoint before publication.

Submitted!

Your request has been received.